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How to Deliver Value to High Performing Franchisees

Did you know that nearly 40% of franchise operations executives don't feel confident providing support to experienced franchisees? We think the best way to make a meaningful impact on your high performing franchisees is to ask them what they want. So we have invited two of Australia's leading multi-unit franchisees. Rhys Cutifani from Anytime Fitness, and Anthony Stahl from Boost Juice, to tell us what works for them. They will be joined by Australia's Field Manager of the Year, Steve Halls from Poolwerx, in a power-packed panel titled "Creating Meaningful Business Discussions with Franchisees".

Rhys knows a thing or two about what drives high performance. He was Anytime Fitness's second Australian franchisee 8 years ago and has since opened 24 Clubs, including one of the top five Anytime Fitness Clubs in the world (that's out of 3,000 Clubs!) Rhys says he uses a number of metrics and ranking processes provided by his franchisor, and that the sharing of metrics is particularly useful in keeping him focused on what really matters. One of these is the Open Measures benchmarking process provided by accounting firm, Crowe Horwarth.

Rhys, Anthony and Steve are straight talkers with huge credibility, and they'll share their experience of what effective field support looks like in practice, including what field operations executives can do to add real value to high performing franchisees. They'll also demonstrate how they use metrics to drive continuous growth that consistently sees their businesses at the top of the rankings in their respective networks. This is just one of the high powered and highly practical sessions you'll get to enjoy at this year's National Operations Conference.


How the Laser Group has increased Operating Profit by 38%

Australasia's leading plumbing and electrical franchise have been using KPIs to consistently improve the performance of their 230 franchise members, including an increase in the average franchisee Operating Profit of 38% recently in the Australian market. Ashley Clemmett, who heads up Member Support Services for the Laser Group, says he collects 40 separate KPIs related to franchisee performance every month. Franchisees then have a say in which KPI benchmarks they wish to have access to, based on the development level of their business and their business goals.

Ashley says the KPI's are increasingly made available to franchisees as they become more financially literate. And the group has an ongoing "Knowing your Numbers" program to help franchisees improve in this area. Field Managers then use these KPIs in monthly meetings to help franchisees find savings and productivity improvements.

The Laser Group has partnered with Xero to migrate franchisee data every evening using a consistent chart of accounts, and the data is then converted into benchmarks for comparison purposes. Want to know more? As part of this year's National Franchise Operations Conference, Ashley Clemmett will share aspects of the Laser Group's benchmarking process, along with three other fascinating franchisor case studies in a session called "Using KPIs and Benchmarking to Help Franchisees Work ON Their Business". To book your places register here now.

Hear the Masters of Performance Groups

Interested in a learning a process proven to increase franchise sales and profitability by up to 60%? It’s called a Performance Group and, when organised and facilitated correctly they consistently produce remarkable results. Just ask John Post.

John is one of Australia’s most experienced Performance Group practitioners, having facilitated these at Kwik Kopy for 12 years. Kwik Kopy were in fact the first company in Australia to initiate formal Performance Groups into their franchise network based on the sharing of detailed financial benchmarks. John says the value franchisees get from the process never ceases to amaze him.

John will be part of the expert Panel on “How to Run Effective Franchisee Performance Groups”, a feature of the National Franchise Operations Conference on May 18th. Other panelists include Rod Bristol, whose company, Profit Mastery, pioneered the Performance Group concept in the USA 30 years ago. Make sure your key operations folks are registered for this exciting Conference as we expect a full house.

How Priceline are Using Neuroscience to Boost Business Performance

Interested in how psychology can be used to improve business results? Paul Saunders is a psychologist and author with a lifelong interest in using science to boost performance in sport, business and life. He is also the National Leadership & Learning Manager at Priceline.

Paul and his team have been refining and testing a new leadership program for franchisees and franchisor executives based on the latest in positive psychology and neuroscience. He will be sharing their findings at FRI’s National Franchise Operations Conference on May 18th. He says the new leadership program, which uses a modular based approach combining action learning, sports science (resilience training), and positive psychology techniques, develop leaders at a personal level, team level and business results level. The program has delivered significant improvements in sales, customer loyalty and franchisee team engagement.

This is a must attend session for anyone interested in learning about training that delivers measurable results is just one of 30 exciting sessions, all based around the conference theme of “Making Metrics Matter”. Haven’t booked yet? What are you waiting for! Over 100 franchise executives have now secured their place in this ground breaking conference. Check out the full program here.

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