Australasia's leading plumbing and electrical franchise have been using KPIs to consistently improve the performance of their 230 franchise members, including an increase in the average franchisee Operating Profit of 38% recently in the Australian market. Ashley Clemmett, who heads up Member Support Services for the Laser Group, says he collects 40 separate KPIs related to franchisee performance every month. Franchisees then have a say in which KPI benchmarks they wish to have access to, based on the development level of their business and their business goals.
Ashley says the KPI's are increasingly made available to franchisees as they become more financially literate. And the group has an ongoing "Knowing your Numbers" program to help franchisees improve in this area. Field Managers then use these KPIs in monthly meetings to help franchisees find savings and productivity improvements.
The Laser Group has partnered with Xero to migrate franchisee data every evening using a consistent chart of accounts, and the data is then converted into benchmarks for comparison purposes. Want to know more? As part of this year's National Franchise Operations Conference, Ashley Clemmett will share aspects of the Laser Group's benchmarking process, along with three other fascinating franchisor case studies in a session called "Using KPIs and Benchmarking to Help Franchisees Work ON Their Business". To book your places register here now.