National Franchise Operations Conference 2017 banner

Thursday 18 May 2017, Waterview, Bicentennial Park, Sydney Olympic Park

Speakers, Mentors and Panelists

Steve Rafsky, CFE

CEO, Padgett Business Services (USA)

Steve leads a 400 office franchise network in North America and Canada. Under his direction the company has achieved record growth in franchisee profitability. He'll show you how.

Jewli Turier

CEO, Franchise Relationships Institute

Jewli will be our MC for the Conference. She is an accomplished facilitator and has worked extensively with hundreds of franchise networks in Australia and overseas.

Brendan Green

CEO, Hire a Hubby

Brendan has grown the Hire a Hubby business from 40 to 340 franchisees, making it one of the world’s leading franchising companies in the repair, maintenance and renovation space. He has spearheaded the development of a sophisticated KPI platform to help franchisees improve their performance.

Ashley Clemmett

General Manager Member Support, Laser Group

The Laser Group is a leading network of over 200 plumbing and electrical service franchises. They have integrated an impressive range of productivity improvement tools to help their franchisees drive sales and improve their business metrics.

Lise Stothart

Chief Financial Officer, San Churro

Lise will show how she uses San Churro's benchmarking systems to translate complex financial concepts into easily understood strategies that improve franchisee profitability.

Rod Bristol, CFE

Executive Vice-President, Profit Mastery (USA)

Rod is co-author of the book, Franchise Validator. His financial literacy workshops for franchisors and franchisees have been the top rated education program at the IFA Convention for over two decades!

Greg Nathan, CFE

Founder, Franchise Relationships Institute

Greg is a global expert on the people issues in franchising and a member of the FCA Hall of Fame. He is a psychologist, author of several popular franchising books and developer of many influential franchising models.

Tony Allison

CEO, Night ’n Day Foodstores (NZ)

Night ’n Day is New Zealand’s leading convenience store chain. Tony has overseen remarkable growth in the franchise network, including a top 5 listing in the annual Deloitte Fast 50 companies (NZ).

Mark Jenkins

CEO, Resurg

Mark has extensive experience helping franchise groups understand their “numbers” and setting up Franchisee Performance Groups to drive business growth and improvement.

John Post

Training and Development Manager, Kwik Kopy

John has managed Kwik Kopy's Franchisee Performance Groups for 12 years. Franchisees in these Groups consistently outperform the wider network on all financial measures.

Lynne Gallucci

General Manager Retail Operations, Priceline

Lynne is a seasoned and inspiring franchise leader. As head of Priceline's retail operations she has facilitated high levels of franchisee satisfaction and performance for 10 years.

Steve Hansen

Founder and CEO, Think DONE Management Consultancy

Steve has worked at all levels of franchising, having been a successful franchisee, franchisor CEO and franchise consultant. He has also been the WA State President and a Board member of the FCA.

Rhys Cutifani

Multi-Unit Franchisee, Anytime Fitness

Together with his wife Bridie, Rhys operates seven highly successful Anytime Fitness clubs around Australia. He is passionate about community involvement and franchising.

Paul Saunders

National Leadership & Learning Manager, Priceline

Paul is a registered psychologist with a specialty in neuro-leadership and performance. He is also an experienced franchisor executive and business coach who works with franchisor executives to develop their leadership skills.

Stephen Halls

Business Development Manager, Poolwerx

Steve is the current FCA National Field Manager of the Year and has built up his region to the number one position in the PoolWerx network. As a former franchisee, he knows what it takes to run a successful franchise business.

Karim Messih

CEO, Zambrero

Karim has over 30 years experience in some of the country’s largest franchise networks. Under Karim’s guidance, Zambrero has grown to more than 135 outlets in Australia, New Zealand, Thailand and Ireland.

Anthony Stahl

Multi-Unit Franchisee, Boost Juice

Together with Daniel Mesiti, Anthony owns and operates five successful Boost Juice stores. They were recently named National Multi-Unit Franchisees of the Year.

Rebecca Laut

Senior Account Manager — Franchises & Associations Xero

Rebecca advises many of Australia’s leading franchise networks on how to integrate their financial systems and IT platforms so they generate useful management information.

Brad Rappell

Director, CloudFirst

Brad has extensive experience advising franchise networks on how to dramatically cut costs and increase the value they get from their IT platforms. He is also a respected thought leader on IT trends and how they can be harnessed by franchisees and franchisors to protect and grow their networks.

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