New Session Dates
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We are excited to now be offering this popular Field Manager Bootcamp in an interactive virtual format. Learn essential techniques and participate in live peer discussions without having to travel. Five separate 90 minute sessions, spread conveniently over three weeks.

This popular Bootcamp is designed for people who directly support franchisees to improve their profitability, brand alignment and engagement. Here’s what you will learn and experience:

  • Models on the psychology of the franchise relationship.
  • Processes to deliver effective face to face and virtual field visits.
  • Group discussions to share best practice on hot topics.
  • Real life case studies on how to resolve difficult situations.
  • Techniques for managing difficult conversations.
  • Coaching tools for improving motivation and performance
  • PLUS earn 320 Certified Franchise Executive Program credits.

The Franchise Council of Australia has accredited the Field Manager Bootcamps as part of their Certified Franchise Executive Program [CFE] with 320 education credits for CFE registrants who attend.

Program Timing, Resources and Cost

Timing: 9:00am to 10:30am (AEST) on September 9, 11, 14, 16 and 18.

Resources: As part of the program participants receive:

  • A copy of the Franchisors Guide to Improving Field Visits (e-book)
  • A personalised Field Manager Diagnostic Report
  • A personalised DISC Behavioural Styles Report
  • A comprehensive learning journal containing models and resource materials

To keep the learning alive and maximise retention, participants will be asked to complete a small amount of pre-reading between sessions.

Cost: $595 per person. Discounts apply for bookings of five or more people. 

Topics

Maintaining Healthy Franchise Relationships

  • Research findings on what franchisees want
  • The 3 things that really matter
  • How to build trust and commitment

The 8 Functions of the Field Manager Role

  • The Eight Hats of a field manager
  • Review of personal Field Manager Diagnostic
  • Identifying personal strengths and weaknesses and action planning

Coaching Franchisees for Improved Performance

  • Skills for developing rapport and engagement
  • The art of powerful questioning
  • Coaching tools and techniques

Improving the Effectiveness of the Field Visit

  • The RAID model for a balanced visit
  • The six stages of an effective field visit
  • Structuring visits for effective outcomes

Dealing with Communication Challenges

  • Why communication often fails
  • Using the DISC model to improve communication and buy-in
  • Preparing for and conducting difficult conversations

The Franchise E-Factor

  • The 6 stages of The Franchise E-Factor
  • Common behaviours at each stage
  • Managing franchisees at each stage

Facilitating Franchisee Meetings

  • What franchisees want from group meetings
  • Processes for improving the effectiveness of group meetings
  • Techniques for increasing engagement and satisfaction

Maintaining a Metrics Mindset

  • Understanding the drivers of financial success in your model
  • Warning signs of financial stress
  • Engaging franchisees in constructive financial discussions

Managing the Personal Demands of the Role

  • Common causes of stress in the field management job
  • Tips and strategies for building stress hardiness
  • Identifying personal strengths

Hot Topics and Action Planning

  • Identification of hot topics
  • Group discussions and best practice sharing
  • Personal action planning
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