A few years ago, on a long haul flight back to Australia, I decided to review what helps field managers to achieve superior performance in their job. This is to help franchisees maximize profits, stay aligned with the brand, and participate constructively in the franchise network. Part of my review involved cross referencing the findings from several FRI studies where we had gathered feedback from senior franchisor executives, franchisees, and field managers. By the time the plane landed, I had also landed on the following 10 habits. I think you’ll find this interesting. Read entire post

“I am saying a journey is called that because you cannot know what you will discover on the journey, what you will do with what you will find, or what you find will do to you.”
These words by the African-American social commentator, James Baldwin, resonated deeply as I sat in the darkness on a flight to the USA, watching an enthralling documentary on his life. Read entire post

I have just come out of two intense days of professional development. The first day involved a presentation to 70 franchising professionals on The Science of Successful Franchising. To prepare for this session, I reviewed FRI’s latest data on what creates an ACE Mindset in franchisees. This is where they Advocate the franchise to others (essential for a network’s growth), are Committed to ongoing investment in their business (essential for brand health), and are Engaged in supporting the strategies of the network (essential for a healthy franchise relationship). A large part of this presentation was on the qualities of effective franchisor leadership because our research has shown this, more than any other factor, influences the ACE Mindset. Read entire post

There’s a story of a Prince who had taken over the running of the Kingdom after the sudden death of his peace-loving father. The Prince was inexperienced in the ways of leadership and wanted to prove his worth. His power-hungry generals suggested an invasion would show others his strength (and of course increase their power). Read entire post

Last year Aziz Hashim, Chairman of the IFA, addressed our annual Multi-Unit Summit to an audience of 130 franchisees and franchisor executives. Because Aziz is, amongst other things, a highly successful multi-unit franchisee, he spoke with passion and credibility. His clear and direct message was this. Read entire post

In this Tip I'll share 11 growth strategies to emerge from a franchise operations leadership breakfast we held on the topic “How to Encourage Franchisees to be Growth-Minded”. Read entire post

I just watched an interview with one of the world’s greatest violinists, Joshua Bell. He was asked by a rather serious journalist, “Apart from your obvious musical skill, what are the qualities that have helped you succeed in this industry?” His response caused me to burst out laughing with delight because I had literally just completed a blog quoting the world’s most popular business author on this topic. Joshua Bell grinned and simply said “Luck”. Read entire post

I once operated a bakery cafe where we made all our pastries from scratch. Because our top-seller was apricot danish, we kept a large stock of tinned apricots. One evening when reviewing our supplier invoices, I noticed we were buying more tins of apricots, which was strange as I knew our sales of apricot danish had remained pretty constant. Read entire post

While I love to run workshops, it’s even more fun learning from wise colleagues and teachers. Moshe Lang is one of these, a highly experienced psychologist with a strong interest in humour. Moshe is also one of Australia’s leading family therapists. Last weekend I attended a workshop he conducted on the use of humour by psychologists. While the room was hot and stuffy, (the air conditioning in the building was turned off) I can only describe my experience as a breath of fresh air. Read entire post

I’m just back from the IFA Convention in Las Vegas where I gave a talk on how to increase franchisee engagement in group meetings and conferences. In this Tip I’m going to share the most important point I made, which is to identify what’s important to the people in your audience, and then name it. Read entire post