Achieving the Happy Balance

Welcome to 2013. Achieving greater balance seems to be on people’s minds at the moment so I thought I’d start the year with a tip on this. One of my all time favourite stories is The Emperor’s New Clothes by Hans Christian Andersen. In it a whole community are duped by two quick thinking tailors who claim the outfit they have spun for the Emperor is so 
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Doing Well and Doing Good

Do you think it’s possible to make money and make a difference? I’d like to think so because it is an important part of how we do things at FRI. I certainly know many franchisees and franchisors we work with feel the same way. As the year comes to an end I have been thinking about some of the good stuff we have done this year. On reflection, the things I fee 
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We Have Virtually Done It!

Twelve months ago we closed our Brisbane office and gave our team the option to live wherever they wanted. Six people, including me, immediately moved to be closer to family or friends, spreading our team to Perth, Gympie, Surfers Paradise, Melbourne, Sydney, Brisbane and Coolum. We've had many questions from clients and colleagues on how our virtual office is working, so I 
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A Story About Balance

Do you ever get annoyed at people who are different to you? Mr What and Mr How were long time, successful business partners and very different from each other. Mr What was obsessed with results. "What's the goal?" he would often ask. Approach him and his first question would be "What do you want?". He liked to make quick decisions and implement them. Because of his blunt, p 
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Why Franchisees Hate Conferences

We all know conferences are good for the franchising soul. They bring franchisors and franchisees together to share ideas and recommit to each other and the brand. And the knowledge gained often helps franchisees to revitalise and leave with a better understanding of why they joined the group and what they need to focus on. Yet there is often resistance by franchisees to at 
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Five Ways to Share the Love!

As part of our contribution to the FCA National Convention earlier this month I prepared a handout containing a number of ways franchisors can communicate they care about the success of their franchisees. As well as being a decent thing to do, there is a strong business case for communicating your care. Franchisees who “feel the love” are significantly more like 
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The Seven-Year Itch in the Franchise Relationship

Remember that iconic movie scene of Marilyn Monroe standing on a subway grate with her dress blowing up around her? It’s from the movie The Seven Year Itch, about a businessman having a mid-life crisis in his seventh year of marriage. Indeed psychologists have found the quality of a committed relationship (you can read this as a marriage or a franchise relat 
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The X in franchising eXcellence

Last week I read a paper on an important piece of research led by Professor Bill Merrilees from Griffith University. It was investigating the factors that influence franchisee buy-in to their brand. A major finding was franchisors who use a particular style of leadership, known as “transformational leadership”, achieve greater franchisee buy-in to brand initiati 
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How to Save Money and the Environment

Three of the most frustrating costs for franchisees at the moment are power, wages and rentals. This morning I attended a fascinating talk by greenbizcheck franchisee, Justin Lee, at an FCA breakfast. Justin shared a number of tips for reducing power costs by 25% to 40%, while also doing our bit for the environment. While I thought it was going to be a boring talk on the Ca 
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Insights on How to Become Fearless

Because anxiety inhibits many people from performing to their true potential I thought I'd share some fresh insights on this topic, gained from my contact with a world class musician. As a contribution to promoting excellence, FRI recently sponsored an International Music Festival for young people, including a workshop by acclaimed guitarist, Karin Schaupp, on Ove 
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