How to Save Money and the Environment

Three of the most frustrating costs for franchisees at the moment are power, wages and rentals. This morning I attended a fascinating talk by greenbizcheck franchisee, Justin Lee, at an FCA breakfast. Justin shared a number of tips for reducing power costs by 25% to 40%, while also doing our bit for the environment. While I thought it was going to be a boring talk on the Ca 
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Insights on How to Become Fearless

Because anxiety inhibits many people from performing to their true potential I thought I'd share some fresh insights on this topic, gained from my contact with a world class musician. As a contribution to promoting excellence, FRI recently sponsored an International Music Festival for young people, including a workshop by acclaimed guitarist, Karin Schaupp, on Ove 
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11 Ways to Immediately Improve Field Visits

One of our most popular training programs at FRI are our Field Manager Bootcamps. These are full of practical strategies and tools for making a real difference to a franchisee's business, and for keeping field managers positive and growing in their important but highly challenging role. Here are 11 of my top tips for improving the effectiveness of your field visits.  
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My Breakfast at the Magic Café

Last Saturday morning after shopping in a busy neighbourhood, my wife and I decided to have some breakfast in one of the many local cafes. As we opened the brown wooden door, a young guy who had been wiping a table stood up straight, looked me in eye with a smile and said “Hi” as though he’d been expecting us. The place was buzzing. We weaved our way i 
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10 More Habits of Ineffective Leaders

My last tip listed 10 bad leadership habits, based on a review of 300 high level leaders by eminent psychologist and executive coach, Dr Lou Stern. Based on reader feedback, this generated quite a bit of laughter and self-reflection. Before I share Dr Stern’s other 10 bad habits, a reminder. The definition of a habit is An involuntary behaviour, developed through  
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The 20 Most Common Bad Leadership Habits

Last month I attended a workshop with a business psychologist, Dr Lou Stern, who is one of the USA’s leading executive coaches. He presented a fascinating list of the most common habits of ineffective leaders, based on a review of 300 high level leaders he has coached. I have listed the first 10 below so you can start to think about which one’s relate most t 
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Are You The Problem Or The Solution?

Because franchising is such a people intensive business, an understanding of psychology is useful. There was quite a bit of positive feedback from my last tip on “The Spouse Effect” so I’ll share another discovery from our recent Franchisee Success Study. (Detailed findings from this research are available from our online shop (http://www.franchiserelation 
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The "Spouse Effect"

You may have heard a whisper about an exciting event this month. We are about the launch the full findings from our Franchisee Success Study, revealing new answers to old questions on what really drives franchisee performance and satisfaction, based on rock-solid science. While the collection and analysis of this data on over 2,000 franchisees has taken us over 12 month 
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How To Fight The Gloom And Lift Sales By 14 Percent

A client has asked if I could share some thoughts on current trends and opportunities in the franchise sector. Here are a few observations and suggestions to help you stay relevant and drive results. Firstly, yes, many businesses, especially those with a retail presence, are relatively flat or down in sales – but not all by any means. The growing use of smart pho 
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The Sigmoid Curve And The Story Of Life

I'm just back from a few weeks in North America. On the plane I particularly enjoyed a movie called Moneyball because of its focus on reinvention and the pursuit of excellence. Brad Pitt's character is based on the real life Billy Beane who is experimenting with a new way to build a winning baseball team, and he finds himself up against scepticism and resistance from withi 
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