Life Lessons from a Las Vegas Taxi Driver

Last week I was in Las Vegas for the International Franchise Association (IFA) convention. I was running late for a dinner meeting a few blocks away so, instead of walking, I decided to take a taxi from the queue in front of the hotel. As I slid into the back seat I felt a little guilty. The taxi driver, a grey haired guy with a beard who looked a lot like Kenny Rogers, 
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Why No Is Not A Dirty Word

I’ve just returned from a two-day lock up with 20 field consultants. We begin these field management workshops with a simple question, “What will make this program useful and interesting for you?”. Usually 10 to 15 hot issues emerge, mostly around how to maintain credibility and deal with resistance or push-back from franchisees. I always learn a lot f 
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Six Strategies to Face Life’s Challenges

Last week I attended a special briefing for psychologists on the Queensland floods. The lecture theatre was packed with over 300 people. Seven distinguished panelists faced us from the front — all researchers and practitioners in the field of disaster recovery. Over the next two hours these experts shared some amazing insights into helping people prepare for and recov 
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How to Clone Your Best Franchisees

If you are a franchisor I bet you've wished once or twice that you could clone your best franchisees. Actually you can. It's called multi-unit franchising. Like cloning, which started in 1952 when two American scientists cloned some northern leopard frogs, multi-unit franchising has been around for some time. And like cloning, the processes for selecting and supporting 
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How to Support Flood Affected Franchisees

Franchisors wanting practical tips and strategies on how to support their franchisees affected by the floods will find our new Franchisee Support Kit useful. Click here (/tools/franchiseesupportkit/kit.html) to download the kit for free from our web site. We caution franchisors against thinking that once the mess has been cleaned up, it's the end of the story. While the 
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The Psychology of Setting Goals

Have you found yourself mulling over your goals for the year? It seems to be a natural thing to do at the moment. Out of the many people who imagine about what they want to achieve, some will be more successful than others. While luck and the support of family and friends do make a difference, how we go about setting our goals is more significant. 5 timely tips to help 
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Thanks (It’s a wonderful life)

I watched an old black and white movie on Saturday night called "It's a Wonderful Life" starring Jimmy Stewart. If you haven't seen it, it's about an honest, hard working small businessman, George Bailey, who has spent his life contributing to his local community. But George has some bad luck which looks like sending him bankrupt. On Christmas Eve he blows up at his fa 
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Six Ways to Predict Franchisee Success

Years ago an enthusiastic client, Grant Garroway, asked if I could develop a tool to help him to assess the future performance of potential franchisees. Grant was the recruitment manager of an established franchisor and had a wicked sense of humour. "You're a smart guy" he quipped. "Perhaps you could develop something the candidate puts his finger into and it prints 
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The Simple Science of Positive Conversations

When was the last time you slept on an air mattress? For me it was last week when a few of the family stayed at our parents flat in Melbourne. Next morning I was letting out the air when my mother commented, "It's certainly easier to deflate than pump up." This innocent observation nicely summed up some research I'd been reading about the magic ratio for successful relation 
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How to Breathe New Life Into Your Meetings

How would you rate the effectiveness of your franchisee group meetings? Most franchisors and franchisees have mixed feelings. On one hand they value the opportunity to get together. But many franchisor executives say they are disappointed by what they see as a lack of engagement. A symptom of this can be dwindling attendances. This does not need to be the case. I h 
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