The Simple Science of Positive Conversations

When was the last time you slept on an air mattress? For me it was last week when a few of the family stayed at our parents flat in Melbourne. Next morning I was letting out the air when my mother commented, "It's certainly easier to deflate than pump up." This innocent observation nicely summed up some research I'd been reading about the magic ratio for successful relation 
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How to Breathe New Life Into Your Meetings

How would you rate the effectiveness of your franchisee group meetings? Most franchisors and franchisees have mixed feelings. On one hand they value the opportunity to get together. But many franchisor executives say they are disappointed by what they see as a lack of engagement. A symptom of this can be dwindling attendances. This does not need to be the case. I h 
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Why an Optimistic Culture is Vital to Success

Culture has a powerful influence over people's behaviour and performance. It is the beliefs that people in a group buy into. In other words "how we do things around here". And largely it comes from the leader. This applies as much to a franchisee's individual business, as it does to the larger franchise network to which they belong. Culture also influences broader prof 
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The Most Important Principle of All

I am often asked by franchisors and franchisees to suggest a good business book. There is one I recommend and give away often. Many of the people I tell about the book, or have given a copy to, will not read it. While they say they want to be successful, perhaps they haven't understood the first and most importan principle of success - if you really want something to ha 
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The Waitress, The Banker and The Doctor

This story is about three people linked together by generosity, faith, curiosity and food. The waitress happens to be our Marketing and Events Manager. Katherine Saunders. You may have met Katherine, a friendly, well mannered and forthright, young Englishwoman. She and her husband Braden were saving to make a special trip to England for her sister's wedding. Rather than 
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The Toughest Job in Franchising

Many years ago when I was a student sharing a house with a few friends, I had an experience that still resonates today. I was working part-time at a retail bakery chain and one of my housemates also worked full time with the bakery. One day he arrived home looking shell shocked. He had recently been promoted to a job that involved visiting stores and giving advice to s 
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Attributes For Success in Field Managers

Last year our team of psychologists did a study on 159 Australian Field Managers from 49 brands. Field managers have one of the most important but toughest roles - simultaneously driving franchisee performance and alignment to the brand. How well they do their job affects everyone because it impacts significantly on franchisee success and satisfaction. Our study a 
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