How to Run A Truly Great Franchisee Conference

While I don't usually talk about our work with specific clients, I do occasionally share examples of best franchising practice such as the recent Narellan Pools conference held at Waikiki beach in Hawaii. Yes, great location (with great ukulele shops). But this is not what made it a great conference. In fact the program ran from early morning until after 5pm for three s 
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Ultimate Learning — What the Boatman Said

What is the best learning experience you’ve had? Chances are it did not involve sitting passively staring at slides on a screen or listening to someone drone on. But it probably did involve you in the truest sense of the word, in some sort of active discussion or reflection on a real life experience -- your own or someone else’s. And you most likely had a fr 
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The Reality of Changing Someone's Behaviour

Have you ever wondered why you are the way you are and why other people, even from your own family, can be so different to you? Last week I attended a fascinating workshop on Genetics and Contemporary Management at a National psychology conference in Brisbane. The presenter, Professor Timothy Judge, an eminent academic from the USA presented findings from studies on hun 
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How to Avoid the Drama Triangle

Here's an amazing coincidence. I am writing this tip on my iPad, musing on how people deal with frustration and disappointment, an important topic for franchisees and franchisors. My wife Ann is carefully driving us down a winding mountain road as there are major road works and obstructions. In front of us two motorcyclists have been fooling around trying to impress ea 
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A Memorable Conversation

One by one we introduced ourselves and why we had chosen this particular group. Our topic was “How to create and maintain happy franchisees”. A buzz was filling the large hall as hundreds of franchise executives in small huddles tentatively started to share their frustrations, questions and suggestions. We were all participating in the Round Tables session at th 
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How to Get Others to Work With You

Have you ever felt frustrated because other people are not working with you? The technical word for this is a lack of collaboration. (By the way my wife, a Latin scholar, tells me the word collaboration comes from the Latin "co" meaning "with" and "labor" meaning "to work"). This is an important issue because collaboration is fundamental to success in so many areas of life, 
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How My Accountant Inspired Me

Who would have thought that visiting an accountant could be an inspirational experience? But there I was, nodding enthusiastically, as my accountant shared some amazing information with me. Before I tell you what he said, let me introduce you to Bernard Curran from BDO, a polite, small man with silver hair, glasses and impeccable dress sense. While Bernard also has a qu 
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What Fred DeLuca taught me at Niagara Falls

Last week I met Fred DeLuca, the Founder of Subway. We were the opening speakers at the Canadian Franchise Association Conference. Fred opened, I followed. Fred's talk was interesting but I was more fascinated by the man himself. He appeared to be low key and easy going - almost dreamy. I figured there had to be more to him than meets the eye. I wasn’t wrong, as I 
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Taking the Pain from Change

Isn't it great when you have one of those light bulb moments and see something familiar in a fresh light? It happened to me last week while facilitating the new FCA Academy course on Franchise Relationships. We were discussing the major causes of conflict, one of these being the poor implementation of change. The Queensland team from Snap-on Tools, who were doing the c 
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Meetings With Remarkable Salespeople

This is the story of a master salesperson who recently made a big impression on me. I was in Malaysia to speak at their national franchising conference. While there I bought a gong. A big, old copper thing with a deep, rich sound. We had been staying with my brother-in-law and he had a large gong in his dining room. It sounded so beautiful I decided I wanted one for my coll 
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