The Toughest Job in Franchising

Many years ago when I was a student sharing a house with a few friends, I had an experience that still resonates today. I was working part-time at a retail bakery chain and one of my housemates also worked full time with the bakery. One day he arrived home looking shell shocked. He had recently been promoted to a job that involved visiting stores and giving advice to s 
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Attributes For Success in Field Managers

Last year our team of psychologists did a study on 159 Australian Field Managers from 49 brands. Field managers have one of the most important but toughest roles - simultaneously driving franchisee performance and alignment to the brand. How well they do their job affects everyone because it impacts significantly on franchisee success and satisfaction. Our study a 
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