New Insights to Solve the Omnichannel Paradox

Zhanna Kremez is a PhD student at Griffith University who has been investigating eCommerce in the franchising sector. I first met her at a workshop for social scientists in 2012 and was impressed with her enthusiasm for understanding how people work together. We subsequently conducted a joint research project on how franchisors are approaching the digital world, particularly how they are working with their franchisees in this space. Read entire post

The Growth Mindset Test

I was recently conducting a debriefing session with a team of senior franchisor executives on the results from their latest franchisee satisfaction survey. One interesting finding was a significant increase in franchisee expectations around the services provided by the franchisor. I asked the CEO how he felt about this, expecting a defensive response. Instead he said he welcomed it. “If we are raising our expectations of them, why shouldn’t they raise their expectations of us? It can only make us stronger and better” he said. Read entire post

Meetings With Remarkable Chairmen

Over the past two weeks I’ve had the privilege of spending time with two remarkable people, both newly appointed Chairmen of their respective franchise associations. The first of these was International Franchise Association (IFA) Chairman, Aziz Hashim, who blew everyone away with his incisive insights and advice in a series of meetings with multi-unit franchisees and franchisors while visiting Australia. Here’s three things I learned from Aziz. Read entire post

Lessons From A Man Who Grows Brains

Earlier this month I attended a two day workshop on the latest brain research with leading neuroscientist and author of Brainwise Leadership, Professor Pieter Rossouw. Pieter is a lean, tall middle-aged man, radiating enthusiasm and joy, and it was a privilege to learn from him. Read entire post

Focusing on the Numbers That Matter

I’ve just returned from the 2016 IFA Convention. One session I particularly enjoyed was a turnaround case study by Catherine Monson, CEO of FASTSIGNS. Catherine took the reins of FASTSIGNS in 2009 as part of a private equity deal that also saw the retirement of the company’s Founder. At the time, same store sales in this 500 strong network were down by 16%. Read entire post

How to be Admired and Respected

Several years ago in a survey to franchisees, we asked the question, “Who in the franchisor team do you most admire and respect, and why?” I was more interested in the “why” than the “who” because this would provide insights into the leadership behaviours franchisees value most. But I was surprised and pleased to see that, along with the expected CEOs and senior executives, the list contained a strong representation of receptionists, help desk people and field consultants. Read entire post

The Back Story to “Profitable Parnerships”

Many people think about writing a book or a story, and more of us are blogging on social media these days. I am regularly asked what it takes to a publish something that people will read. So I thought I’d share the story of how I came to write my most popular book, Profitable Partnerships, with some interesting lessons. Read entire post

The Pyjama Experiment

Welcome to 2016! This Tip on setting resolutions is based on an experience I had many years ago, but which has stayed with me. As a young boy I was erratic with a vivid imagination. My grandmother referred to me as the mad professor. After daydreaming my way through high school and failing English, my school principal had to be talked into letting me complete my final year. Thanks to a last minute study binge I passed and got a uni place studying Hotel Management. I hated it, dropped out and bummed around for a year, distracted, aimless and frustrated. On the advice of my grandmother I signed up for a 10 week Yoga course. Read entire post

Flower Power!

A client recently asked me to explain the concept of proactivity. The best examples of basic truths often come from nature, so let me tell you about a miraculous bunch of flowers currently growing in my wife’s garden. What makes them so amazing is they virtually appeared out of nowhere from a crack between two pavers, as you can see in the photo below. While the other plants have been carefully positioned in luxurious pots, with just the right mix of sun and shade, this vibrant bunch of violas has decided to grow and thrive in the middle of a concrete wasteland. This is what I call a plant with a proactive attitude! Read entire post

Perfect Timing

We’ve just landed in Sydney. The ding goes off and the aisle quickly fills with people grabbing for their luggage. I would normally be one of them. But I am in a window seat and a small elderly man is sitting next to me blocking my escape. I wait for him to move but he just sits motionless, staring ahead into space. Read entire post


Greg Nathan is a psychologist, author and an international expert on the franchise relationship. Connect with him on Google+ or Linkedin.

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