A New Franchisee Tipping Point

Most franchisors are currently preparing their plans and budgets for the new year. In recent weeks we’ve also been talking with franchisor executives about their priorities for 2015 and the hot trends as they see it. The results so far have been very interesting. Retention and development of Operations Teams has been a consistent priority. Why is this more important now than in other years? Read entire post

Are You a Giver or a Taker?

Last week I had the opportunity to participate in an online interview with a talented young research psychologist from Harvard called Adam Grant. Adam is the author of the best seller, “Give and Take”. His big question has been whether it pays in life to be generous. According to his research, there are broadly three types of people: Givers who genuinely try to make a difference; Takers who are basically just out for themselves; and Matchers (the most common type) who do a bit of both but generally try to act fairly. I found this question of whether it pays to be a Giver an interesting one because I know which type I think is the most successful in franchise communities. Read entire post

10 Proven Ways to Recruit Quality Franchisees

Franchise recruitment is complex if it is done well. You need to simultaneously play the role of salesperson, life coach and HR selection person. Last month FRI invited two respected franchisee recruitment experts to tell us everything they knew about how to increase the quantity and quality of enquiries from prospective franchisees. Joe Mathews and Thomas Scott from the Franchise Performance Group were open and gracious in sharing their research and experience. I’ve listed below 10 of the evidence based strategies they shared over three webinars. Read entire post

The Elephant that Flew

This Tip opens and closes with an elephant story. The first is a traditional tale that reminds us, all is not as it seems. The second is a sad, but uplifting story about a baby elephant called Max. Read entire post

Building Rock Solid Relationships

In 1981 a young musician called Shane Howard made his first journey to Uluru, also known as Ayers Rock, that magnificent red monolith in the middle of Australia. He was so transformed by the experience he wrote a song — a moving, hard driving song with a catchy riff and a deep message that’s been etched into the minds of several generations of Australians. The song “Solid Rock” is today widely regarded in music circles as one of the top 20 Australian songs of all time. Read entire post

Whoops Wrong Person!

Recently I was sitting on a tram quickly checking through my emails. I forwarded one particular email to one of my team with a comment at the top. Well I thought I forwarded it. But I actually pushed the Reply button without realising it. The following morning the original sender emailed me back a note on what I’d said, which he assumed was meant for him. Luckily my original comment had been complimentary, which is not always the case! Read entire post

The Kimono Conundrum

What do you think are the key responsibilities of a franchisor? For instance how involved should they be in the business affairs of their franchisees? I raise this because of a fascinating discussion I recently had with a group of franchisees. They were debating the extent to which they were prepared to “open their kimonos” to their franchisor. Some said they would welcome their franchisor’s full involvement with their business, while others were suspicious of the value, or wisdom, of sharing too much information. Read entire post

The Day the Lights Went Out

It’s 10am, I’m in the Philippines and I’m sitting in the dark. Typhoon Glenda is raging outside. There’s an eerie glow around me along with the murmur of a thousand voices. While I’m not in a church, there is a sort of worship going on. I’m inside a giant casino. Earlier I was having my breakfast when the lights flickered and we were plunged into darkness. Read entire post

They’re back and they’re taking over. Are we ready?

I was recently talking to a team of franchisor marketing executives about communicating with franchisees when I realised the entire team, including the manager, was around 30 years of age. While they listened politely, I couldn’t help but sense they were thinking “yeh, yeh we know what you’re saying, anything else?” And I found myself thinking in response, “I know you think you know what I’m saying, but do you really know?” Read entire post

Are Company Stores a Good Idea?

Just over a year ago a client walked into a meeting shaking her head. “Our boss wants us to look at the viability of opening more company owned stores.” She was exasperated because she held a belief, shared by most franchisors and consultants, including me, that franchisees will always drive better performance in a business due to the “skin in the game” factor. The logic is, while an employed manager may be motivated by performance bonuses or the possibility of losing their job, this pales into insignificance when compared to the fear a franchise owner has of going broke and possibly losing their home. Read entire post

Greg Nathan is a psychologist, author and an international expert on the franchise relationship. Connect with him on Google+ or Linkedin.

Subscribe to Greg’s Tips via Email

These blog postings are part of the series “Greg’s Tips for Healthy Franchise Relationships". If you would like to receive these tips by email, please provide your details below:

• Required Field

Copyright © 2017 Franchise Relationships Pty Ltd • Contact Us Company Privacy Statement