By Greg Nathan posted April 12, 2016

Everyone involved was professional, every session added value, and the enthusiasm and knowledge was inspiring.” This comment from Sonia Holgate, a multi-unit franchisee with Just Cuts, beautifully sums up the feedback from FRI’s 2016 Multi-Unit Summit. The Summit, held on April 7th, was sold out with an audience of 88 multi-unit franchisees and 37 franchisor executives from 32 brands. This combination was a perfect mix for the event.

People in the franchising sector have a reputation for frankness, so we were delighted with the overwhelmingly positive comments in the participant feedback sheets.

Our international Guest Mentor, Aziz Hashim, Chair of the IFA and Founder of NRD Capital, was definitely the most popular speaker. When asked “What aspects of the day worked best for you?” over 60% of participants specifically mentioned Aziz’s opening address on Expanding With Your Eyes Open. Many commented on how they appreciated his direct, clear advice, delivered in a down-to-earth personal manner.

Rod Bristol's workshop on Maintaining Healthy Cashflow and Profitability was the second most popular session, with several multi-unit franchisees saying the session helped them to develop clearer strategies to improve their profitability. Rod, the Vice President of Profit Mastery, flew in from the USA especially to deliver this session at the Summit.

The Summit used a variety of learning processes – workshops, panels, round tables and keynotes. The round tables were extremely popular, as were the panels. One third of participants said they particularly valued the quality of their fellow participants and the benefits of networking with likeminded people. A similar percentage said they appreciated the quality of the program, particularly its relevance and focus on current issues. There were also many positive comments on how well FRI Director, Jewli Turier, facilitated the day.

In response to one of the most important questions of all, “Have you achieve your objectives in attending”, 88% of participants said “Yes”. One person said, "While I didn’t get what I came for, I still left with lots of other learnings!"

Thanks to everyone for contributing to such a successful event, particularly our two international guests, Aziz Hashim and Rod Bristol.



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