This year’s National Franchise Operations Conference was one of the most value packed events FRI has ever conducted. Starting with pre-conference Masterclasses on Financial Literacy, Change Management and Facilitation Skills, which received rave reviews from participants, the vibe was focused and friendly for the whole two days. One unique feature of FRI’s conferences is that almost 100% of attendees are franchisor operations executives. This created a unique learning culture for the 130 franchisor executives from the 54 brands attending.
The first presentation was a cutting edge research update on FRI’s latest study into how franchisors can best support mature franchisees. FRI’s Founder, Greg Nathan, blended statistics and practical advice in his usual pragmatic style, challenging members of the audience to maintain a humble but confident approach in how they serve their franchisees and maintain a learning mindset. You will find a full summary of the Conference, including photos and downloads of material here.