Updating Franchisees on Trends in the Optometry Industry — SILMO 2017

Greg Nathan was a guest speaker at SILMO, an international exhibition for the Optometry Industry, held in Sydney on 9–11 March 2017. The focus of the presentation was on how to make your franchise work for you. The optometry industry has been transformed in recent years by franchising groups and cooperatives, where independent optometrists join groups to be more competitive 
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Teaching The Psychology of Change Management

FRI's Founder, Greg Nathan, led a special Change Management Masterclass for franchisor executives at the recent FCA Convention. Disruption was a theme at the convention and the session showed the 20 participants why franchisees will often initially resist change, and how franchisors can engage them with important new initiatives. Several participants said it was a highl 
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Advanced Bootcamp gets rave reviews

Our most recent public Advanced Field Manager Bootcamp, held in Melbourne, has received a 100% Net Promoter Score, with all participants saying they would be extremely likely to recommend the program to a colleague. Participants were all senior field consultants from a range of leading brands in the retail, home furnishings, automotive, fitness, health, logistics, and hospi 
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FRI Wins Supplier of the Year at Franchising Excellence Awards

The team at FRI are very proud to have been awarded the prestigious Supplier of the Year for the Australian franchising sector. This recognition is part of the FCA’s Excellence in Franchising Awards. Thanks to all our supporters and clients for your belief in what we do. We really do love working with you all. The award criteria included: Commitment, involvement and  
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3rd Edition of Field Managers Guide Now Available

A new updated version of the popular Franchisor's Guide to Improving Field Visits has been released. Since we first published the Guide in 2004, the team at FRI have continued to work with hundreds of field managers all over the world, listening carefully to their challenges and gathering their insights on what helps them to perform as well as they can in their important r 
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Field Managers Share What They Love and Loathe

Our latest Sydney Field Manager Bootcamp started with the question, "What do you most love about your role and what do you find most challenging?" The following themes emerged. Things they love about their role: The diversity and variety of work Seeing the positive impact they can have on franchisees and their businesses Building strong relationships wit 
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Jewli flies like a Kiwi to New Zealand

FRI Director, Jewli Turier, flew ‘across the ditch’ to Auckland to facilitate our popular Field Manager Bootcamp, and then to deliver to a keynote address on The Psychology of Boosting Franchisee Engagement at the Franchise Association of New Zealand (FANZ) Conference. A fantastic group of franchisor executives from brands including Super Liquor, Business Franchise Grou 
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FRI contributes to FRANdata Lending Summit

Greg Nathan delivered a research update on franchise recruitment trends to 25 franchise banking and finance executives at the Melbourne FRANdata Lending Summit. He also contributed to a panel on maximising the success of multi-unit franchisees. FRANdata's Australian CEO, Darryn McAuliffe, said FRI's contribution was a highlight of the Summit.  
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Bricks and Clicks Forum Unlocks the Secrets to Omni-Channel Success

“A perfect balance of stories and information.” This participant comment summed up the mood from FRI's Bricks & Clicks Franchisor Forum where 60 franchisor executives and 11 leading omnichannel experts came together to share information and insights. The case studies by CEOs and CMOs from leading brands, including Kwik Kopy, endota spa, Howard’s Storage World, JAX Tyre 
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FRI supports community health work of Links Fiji

One of our speakers and mentors at the 2016 Franchise Operations Conference was Sadhana Smiles, CEO of Harcourts Victoria. Sadhana supports many not for profit community initiatives. One she created is Links Fiji, which supports the health of the Fijian community in remote areas. FRI was pleased to donate $2,000 from the Conference to support the work of Links Fiji in testi 
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