Our most recent public Advanced Field Manager Bootcamp, held in Melbourne, has received a 100% Net Promoter Score, with all participants saying they would be extremely likely to recommend the program to a colleague. Participants were all senior field consultants from a range of leading brands in the retail, home furnishings, automotive, fitness, health, logistics, and hospi 
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The team at FRI are very proud to have been awarded the prestigious Supplier of the Year for the Australian franchising sector. This recognition is part of the FCA’s Excellence in Franchising Awards. Thanks to all our supporters and clients for your belief in what we do. We really do love working with you all. The award criteria included: Commitment, involvement and  
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A new updated version of the popular Franchisor's Guide to Improving Field Visits has been released. Since we first published the Guide in 2004, the team at FRI have continued to work with hundreds of field managers all over the world, listening carefully to their challenges and gathering their insights on what helps them to perform as well as they can in their important r 
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Our latest Sydney Field Manager Bootcamp started with the question, "What do you most love about your role and what do you find most challenging?" The following themes emerged. Things they love about their role: The diversity and variety of work Seeing the positive impact they can have on franchisees and their businesses Building strong relationships wit 
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FRI Director, Jewli Turier, flew ‘across the ditch’ to Auckland to facilitate our popular Field Manager Bootcamp, and then to deliver to a keynote address on The Psychology of Boosting Franchisee Engagement at the Franchise Association of New Zealand (FANZ) Conference. A fantastic group of franchisor executives from brands including Super Liquor, Business Franchise Grou 
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Greg Nathan delivered a research update on franchise recruitment trends to 25 franchise banking and finance executives at the Melbourne FRANdata Lending Summit. He also contributed to a panel on maximising the success of multi-unit franchisees. FRANdata's Australian CEO, Darryn McAuliffe, said FRI's contribution was a highlight of the Summit.  
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“A perfect balance of stories and information.” This participant comment summed up the mood from FRI's Bricks & Clicks Franchisor Forum where 60 franchisor executives and 11 leading omnichannel experts came together to share information and insights. The case studies by CEOs and CMOs from leading brands, including Kwik Kopy, endota spa, Howard’s Storage World, JAX Tyre 
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One of our speakers and mentors at the 2016 Franchise Operations Conference was Sadhana Smiles, CEO of Harcourts Victoria. Sadhana supports many not for profit community initiatives. One she created is Links Fiji, which supports the health of the Fijian community in remote areas. FRI was pleased to donate $2,000 from the Conference to support the work of Links Fiji in testi 
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This year’s National Franchise Operations Conference was one of the most value packed events FRI has ever conducted. Starting with pre-conference Masterclasses on Financial Literacy, Change Management and Facilitation Skills, which received rave reviews from participants, the vibe was focused and friendly for the whole two days. One unique feature of FRI’s conferences is th 
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“Everyone involved was professional, every session added value, and the enthusiasm and knowledge was inspiring.” This comment from Sonia Holgate, a multi-unit franchisee with Just Cuts, beautifully sums up the feedback from FRI’s 2016 Multi-Unit Summit. The Summit, held on April 7th, was sold out with an audience of 88 multi-unit franchisees and 37 franchisor executives fro 
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