New R & D Manager Leads Review of Nathan Profiler

After six gruelling years completing her Masters in Organisational Psychology, Joanna Connelley has joined FRI as Research and Development Manager. FRI are committed to creating professional development opportunities for young, talented psychologists and we are delighted to have Jo leading this team. Jo has worked part time with FRI for two years while completing her st 
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FRI Designs New Franchsing Excellence Awards

The team at FRI were recently contracted by the Franchise Council of Australia to lead a total review of the Austraian Franchising Excellence Awards. After extensive consultation with industry leaders a total of 14 Awards were designed to represent specific areas of excellence within the franchising sector. This was a challenging project for the team which drew on our 
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FRI Studies and Shares Multi-Unit Franchising Trends

Our Senior Associate, Debb Lowe, has been on a study tour to the USA to review trends in multi-unit franchising. This is a growing phenomenon in franchising around the world. There is an assumption by many franchisors and franchisees that a multi-unit operation is just an extension of the existing franchising model. Debb believes this is dangerous and flawed thinking as 
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Delivering Effective Field Support in New Zealand

The Franchise Association of New Zealand (FANZ) invited us to conduct a full day workshop for its members on “How to deliver effective field support”. This is a topic we love to teach. The day started with participants working together to agree on a list of hot issues they'd like to explore further. We did this to both identify the needs of the group as well as teachin 
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Jamming It Up

Two weeks after being involved in our popular Franchise Relations Clinic at the IFA convention in Orlando, re:Group President, Jan Muhleman, visited Greg back in Australia with her husband Tom. It turns out that Tom is an accomplished guitarist and plays in a well known band. Not to miss an opportunity, Greg and Tom were soon visiting guitar shops where Greg picked up a 
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Research Briefings on Franchisee Selection

Recruiting quality franchisees is probably the hottest issue facing franchisors today. With this in mind our Senior Associate, Debb Lowe, conducted a series of franchisee selection research briefings with franchisors in Australia and New Zealand. The New Zealand group of 50 franchisors were particularly enthusiastic about the research presentation and how these finding 
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Indian Franchisors Receptive to Our Ideas

We contributed several presetations to the Franchise India Conference in Delhi. The Indian franchisors were extremely receptive. One workshop due to finish at 5.30pm didn’t end until 9.30pm due to audience enthusiasm! “Thank you coming to India and making an address at the Franchise India 2007 conference. Your talk was the highlight of conference and very valuable  
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Forum on Winning Franchisee Hearts and Minds

One of the highlights of our most recent Forum was the franchisee panel where six top performers from several franchise systems gave frank and honest feedback to the 110 or so franchisors in the audience on what they need to do to pick up their game! This is the second Forum we have run especially for franchise marketing professionals. And based on participant feedback it w 
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Research Update on Franchisee Performance

Greg Nathan and Debb Lowe conducted, briefings in Brisbane, Sydney and Melbourne on the detailed findings from our research project into predictors of franchisee performance. A research paper with trends and data was provided to all participants who were also encouraged to reflect on how they could use the research results to improve their franchisee selection practices. This r 
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Focus Groups on New Franchisee Selection Tool

Ree-Anna Chatman conducted focus groups in Brisbane and Melbourne with some of our clients to seek feedback on our new franchisee selection system, The Nathan Profiler. In addition to encouragement that we are on the right track the sessions provided invaluable insights on how we can improve the system to best meet franchisor needs. Thanks to those clients who participated  
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